i call in early Saturday to ask the guy on the phone how much it will cost to install a new shocks n struts on my bmw 545i, before i can give the guy the description, he hang up the phone on me, very rude and i was recommenced to him by a friend of mind who work in another mechanic gas station ship, he told me these guys open new n ppl said they are good and I keep getting their brochure on my house everyday, how rude can you be on the phone, let the customer explain what he wants to repair on the phone and if you cant do it then just find, never hangup calls on your customer cause no m not happy and i will recommend anybody else there. the thing is, emergency is emergency n ppl cars brakes down every minute, thats why i call you but if you dont want my business n my money, someone else can. i will never take my car to 7375 jackson drive location anymore nor will i call them, cause they are asshole